The main goal for the project is to improve workflows and operational efficiency in the physiotherapy small business environment of Mimico Physiotherapy and Chiropractic Clinic. This will involve several different steps for the students, including:

- Conducting interviews and observations to understand the current workflows and operational processes at the clinic.

- Analyzing the gathered data to identify bottlenecks and areas for improvement.

- Suggesting frameworks, software, or methodologies that can be used to analyze and improve the identified processes.

- Proposing tech solutions, if possible, to enhance the identified processes.

- Implementing the analysis recommendations and ensuring successful integration with the clinic's operations.

By the end of the project, students should complete the following list of activities:

- A comprehensive report detailing the current workflows and operational processes at the clinic, along with identified areas for improvement.

- Recommendations for frameworks, software, or methodologies that can be used to analyze and improve the identified processes.

- Proposals for tech solutions to enhance the identified processes, if applicable.

- Implementation plan for the analysis recommendations, including integration with the clinic's operations.

- Training materials or documentation for the clinic staff to ensure successful implementation of the recommendations.

Inerview with staff to understand the structure of the current workflow

access to sensitive data that will give insights from different channels