RSRS is one of Canada's largest and most trusted health and general records repositories and service providers. For over 24 years, we have served the health and general business sector with document and information management solutions.

Over the past 24 years of continuous growth, a number of our undocumented processes have been challenged to deliver more, deliver faster and without error. Exceptions and limitations have posed challenges for our staff to keep up and deliver to the same expected standard.

Our ability to document and chart workflows means that we can maintain and foster further growth, train new personnel to perform their tasks with efficiency and consistency. We need help.

The task at hand is to:

1) Understand how we currently perform our duties.

2) Understand where and how errors occur.

2) Recommend where and how we can improve

3) Document the improved and vetted process.

Ultimately, we would be looking to automate a number of these processes, but their documentation is a definite first step. Scaling our business depends on your help.

We expect students will need to do the following:

• Work closely with the business to identify and analyze core business processes and workflows
• Research best practices in the industry
• Interview high-performing RSRS personnel and derive information and insights
• Define and document systems & processes, including tested improvements.
• Development of clear and detailed process maps and business requirements
• Identifying possible issues and risks

In working on this project, you will have access to staff at all levels from CEO, VP of Operations, Managers of Departments and General Staff. Supervision will be provided by our VP of Operations and Manager of Special Projects.