CAPFO - Consortium Apprentissage Expérientiel Francophone de l'Ontario
CAPFO - Consortium Apprentissage Expérientiel Francophone de l'Ontario
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Le Anh Tai Nguyen
Apprenant.e
(1)
5
Lieu
Thunder Bay, Ontario, Canada
Curriculum vitae
Data Analyst Resume.pdf
Portails
Catégories
Analyse concurrentielle Analyse des données Services financiers Technologie de l'information Analyse marketing

Compétences

Customer journey mapping 1 Purchasing 1 Purchasing process 1 Research 1

Profils sociaux

Dernières rétroactions

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Daniella Addison
Daniella Addison
Owner
juin 4, 2025
Rétroaction de l'apprenant.e
Customer journey mapping Purchasing process Purchasing Research
Thank you so much for all your hard work on this project.
Advance Ontario
Advance Ontario: April 2025 Cohort
Advance Ontario
Ofori
Customer Journey Mapping
Ofori

Réalisations

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Community Builder
Émis par Riipen
The Community Builder achievement is awarded to learners who provided feedback to project partners at the conclusion of their project, helping to create a better experiential learning ecosystem for all participants.
mai 14, 2025
Work-Integrated Learner
Émis par Riipen
The Work-Integrated Learner achievement is awarded to learners who applied their skills to a real-world problem by completing a project for an external partner. These learners provided real benefit to businesses while developing experience.
mai 14, 2025
Advance Ontario Project Completed
Émis par Advance Ontario: April 2025 Cohort
Awarded for successful completion of an Advance Ontario project.
mai 14, 2025

Projets récents

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Ofori
Ofori
Cambridge, Ontario, Canada

Customer Journey Mapping

The main problem we are trying to solve is to improve our understanding of user experiences. We would like to understand our strengths and areas of improvement from a customer perspective. This will involve several different steps for the students, including: Conducting background research on customer journey mapping, our products and customers. Analyzing customer responses from surveys and interviews. Defining the phases and touchpoints of the purchasing process. Incorporating user actions, emotions, goals, and pain points in the customer journey map. Proposing solutions to minimize pain points while meeting business goals. Bonus steps in the process would also include: Developing multiple customer journey maps to account for different experiences and paths.

Jumelages 4
Catégorie Modélisation des données + 2
Fermé