Supported the work of the Innovation Facilitator and Project Manager by maintaining the project inventory and preparing visual collaboration boards using the Mural software suite.

Structured and assisted in facilitating cross-disciplinary collaborative problem-solving sessions using design thinking and innovation methods, ensuring smooth operation.

Examined documents, provided recommendations, and wrote reports, including transcriptions, analyses and summarization.

Conducted interviews with key stakeholders for feedback, managed session feedback surveys, and drafted session reports.

Received mentorship in Business Analysis from the Technical Advisor in the Competition Bureau’s Business Technology Centre.

Relevant Canada School of Public Service courses: A Self-Directed Guide to Understanding Data, Fundamentals of Information Management, Discover Artificial Intelligence, Exploring the Relationship Between UI/UX Design

Gained experience researching, analyzing and producing innovative and sustainable solutions to improve the accessibility and sustainability of culturally appropriate food to tackle the unique challenges TMU students face on campus, using design thinking principles.

Connected with industry professionals and mentors and collaborated with peers in teams to assess and tackle the issue while implementing entrepreneurship, risk management, problem-solving, and critical thinking.

Delivered presentations of our team’s final pitch and solutions, taking third place.

Trained new employees on restaurant policies and procedures, including using the POS system, resulting in a seamless transition to regular operations.

Completed customer orders by phone and in person efficiently, utilizing strong organizational skills to ensure timely delivery.

Handled and managed cash and card transactions, ensuring the accuracy and security of all transactions.

Prepared menu items according to established recipes and quality standards to ensure the consistency and accuracy of orders.

Responding promptly and professionally to incoming calls from clients and staff, maintaining a high level of customer service and resolving issues effectively.

Managing the general inbox, providing timely and accurate responses to inquiries from clients and staff, resulting in a 20% reduction in response time.

Maintaining and updating electronic databases, ensuring accuracy and completeness of files and records.

Ensured coverage for any unfilled shifts by reaching out to employees.

Greeted customers in a friendly manner.

Provided customers with information on merchandise, promotions, TJX Canada policies and procedures.

Assisted warehouse team with processing daily shipments, organizing, and setting up designated areas to stock merchandise.

Demonstrated a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Built and maintained relationships with peers and upper management to drive team success.

Assisting colleagues with sales-processing tasks to meet daily sales goals.